Street Sampling Blog

[experiential marketing psychology]

Major advertisers like Levi’s, Volkswagen and Harley-Davidson are embracing experiential marketing as their preferred advertising medium. Instead of attempting to appeal to a prospective customer’s rational side alone to inspire a purchase, experiential marketing techniques get deeper inside the head of the prospect. Emotions are tapped, logic is tried and general thought processes are challenged to drive sales and establish instantaneous relationships between consumers and given brands. Connecting with the customer in a memorable and interactive way is the goal of experiential marketing (aka guerrilla marketing).

“Some people distinguish the psychological aspect of a brand from the experiential aspect. The experiential aspect consists of the sum of all points of contact with the brand and is known as the brand experience. The psychological aspect, sometimes referred to as the brand image, is a symbolic construct created within the minds of people and consists of all the information and expectations associated with a product or service.” – Wikipedia.org

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Here’s an example of one of our experiential marketing campaigns in action (for Lord and Taylor of New York) – enjoy!

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When potential consumers are temped on both rational and emotional levels, the percentage of sales conversions skyrockets in comparison to simply attempting to appeal to the rational side. When those secret areas of the brain are stimulated that control the ideas for pleasure and comfort, and the consumer’s sense of practicality is aroused, the results are increased sales and instantaneous branding success. For this reason, it is important for the experiential marketer to firmly understand his or her target. The brand representative needs to be “in-touch” with the individuals that are being presented to.

Part 2 …. Coming Tomorrow – Stay Tuned!

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[experiential marketing]

I’m a subscriber to AdvertisingAge, and while reading the November 3rd issue, I came across an article by Laurel Wentz titled, “Experiential Media No. 1 Way to Influence Latinos.” She’d subtitled it, “Word-of-Mouth, TV Much More Effective Than Print, Survey Finds.”

Wentz targets a lot of her advice at the Latino market, but easily that same advice can be applied over a wide range of demographics (what makes YouTube such a hit with everyone? A redundant question, yes, but proves my point.)

Since Laurel Wentz does such a fine job presenting surveyed details, I’m going to quote her entire writeup here. The only thing I have done is move the graphic to the top. Enjoy!

NEW YORK (AdAge.com) — Experiential marketing is the medium most likely to persuade Hispanic consumers to buy a product, according to a recent survey commissioned by experiential-marketing company Jack Morton Latino, but respondents had strong opinions about how events should be organized.

Respondents said they shun a hard sell, with people representing the sponsor brand and expect a live event to be complemented by social networking, blogs and mobile-phone activities.

The online survey of 500 respondents focused on acculturated Hispanics, typically U.S.-born and bilingual. Of those surveyed, 39% said they had participated in a live brand experience in the last year. Asked which medium would be mostly likely to drive their purchase of a product, respondents ranked experiential media first (30%); followed by word-of-mouth (24%); TV (23%); and the internet (14%). Print media, direct mail and radio all got responses of 4% or less.

Word-of-mouth is especially important in the Hispanic market; 68% of survey respondents said they interact with between three and 10 family members weekly.

Just 2% of respondents said they preferred hard-sell “active interaction” with people representing the brand; most preferred a softer sell and a more passive message at an event, conveyed through signage or video presentations. The main technologies respondents expected live events to be linked to were social-networking sites and blogs (25%) and mobile phones (18%).

Isabel Villegas, senior Latino-market specialist at Jack Morton Latino, said the live-concert series the agency created for client Alltel in key Hispanic markets in the Southwest also involves Facebook and MySpace pages, as well as pictures taken of attendees at the concerts to be put on “find yourself” screens during the events and posted later.

Whether you call it experiential marketing, guerilla marketing, word of mouth marketing, or just spreading the word through media, this powerful form of marketing and advertising is one you and your company should be exploring – now during the holiday season and into 2009.

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